Toast (or how to please your customers by making them do more)

A few years ago, on a sunny Winter’s morning, I walked into the breakfast room of a B&B. At first it seemed like any other British countryside establishment, but then I noticed the toasters. Toasters, you ask? Toasters. Every table in the little dining room had its own toaster with a loaf of bread sat …

Paper Prototypes: What are they and why use them?

Website design is ever-changing and, consequently, the way that website designers work project-to-project changes as we learn better ways to do things, embrace new technologies, methodologies and processes. We’ve been making websites for many years, and have experimented with different ways to get clients to engage with the wireframing stage of the process. We have …